FAQs

If your question is not covered below then please get in touch either by telephone, email or use the contact us form and we will get back to as soon as we can.

  • Most women can wear average-sized wigs
  • Human hair wigs are normally of average size
  • Virtually all wigs use adjustment tabs or special straps

Medical Wigs for Hair Loss in the UK

At Fine Hair Designs, we understand that there are many reasons you may need a wig. Whether it is for medical reasons or a fashion choice, we have many wigs and hairpieces available to anyone throughout the UK. If you have any questions about our medical wigs, hairpieces, children’s wigs or anything else, please check our FAQ below or give us a call.

We’re always happy to give our expert advice and offer more information about any of our medical wigs, hairpieces and more.

We are re-opening on the 16th of July on an appointment only basis and click and collect time slots for customers who have bought online or over the phone.

We have put the safety of our customers and staff at the heart of our new way of working and look forward to welcoming you back very soon.

We will be open on an appointment basis only or pre-arranged click and collect. 

Shop procedures  

  • Staff temperature will be taken each day before starting work. 
  • Staff will help social distancing by wearing masks, shield/visor and hand washing before and after customers. 
  • Chairs, door handles, card machine etc. will be cleaned between appointments. 
  • Entry via appointment only or pre-arranged click and collect. 
  • Please arrive on time for your appointment. 
  • In line with Scottish Government guidelines for confined areas wearing a face mask will be standard in our premises for customers and staff. Please bring your own face mask/covering. 
  • Hand Sanitisation Station to be used on entry and exit from our shop. 
  • You can bring a member of your householdbut they must remain seated in the new waiting area, they will be able to see you and offer advice. 
  • On entry please take a seat in our new waiting area until you are called. 
  • For added protection and hygiene wig caps will be used at every appointment. A minimum charge of £5.00 applies. Other wig caps are available.
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Our procedures reflect the layout of our shop and the type service we provide where social distancing will not always be possible during your appointment.  Therefore, staff will be wearing masks and or a shield. Customers should come prepared for their appointment by wearing a mask as we all have a roll to fulfil in stopping the spread of the virus. 

We will be open on an appointment basis only and will not be open for browsing.  Only one customer per appointment. We do understand that having a second opinion for some of our customers is vital. Therefore, we can allow one other person from your household  (who will also need to come wearing a facemask) to accompany you.  They must remain seated in the waiting area. However, they will be able to take part in the appointment and see you and therefore be able offer their point of view and support. 

There are several ways to do this simply choose the one you are most comfortable with. 

  1. Buy online at our website www.fhdwigs.co.uk and decide if you would like click and collect or postal delivery 
  2. Order and pay over the telephone, again click and collect and postage options available. 
  3. Email your order to info@fhdwigs.co.uk please include your telephone number and we will get back in touch when your order is ready for payment, click and collect or postal delivery. 

We can help you by arranging for you to either have a click and collect or postage delivery service once you have arranged your prescription.

We can help! In these times we are having to do things a little differently to minimise the contact time but these procedures are designed to ensure that you will still receive the same service.

  1. Please initially email your enquiry and attach a couple of recent photos of yourself, if you do not have internet access please pop them in the post with your contact detailsYou will need to inform us if you require an appointment or if you wish to use our video call and postal service 
  2. At the same time please browse our online shop and note the names of any styles that appeal to you and email us your choices. These will be discussed during an initial telephone appointment. 
  3. Once styles have been selected and depending on whether they need to be ordered an appointment to visit us will be made. Please become familiar with our new shop procedures.
  1. Buy online at our website www.fhdwigs.co.uk and decide if you would like click and collect or postal delivery 
  2. Order and pay over the telephone, again click and collect and postage options available. 
  3. Email your order to info@fhdwigs.co.uk please include your telephone number and we will get back in touch when your order is ready for payment, click and collect or postal delivery 

Please note: We cannot post Hairspray or Gel Spray as both these products are flammable, they could be sent by courier at an additional cost. 

There are several factors that will determine how long it will take. 

  1. In stock items will be dispatched within 2 – 3 working days – earlier if possible. 
  2. If we need to place an order with our suppliers – we will advise you of our expected dispatch date 
  3. Finally, understanding the challenges faced by Royal Mail with increased volume and possible issues with staffing levels we recognise that they cannot guarantee their 1st and 2nd Class 24hr and 48hr services.  In common with everything else that we are all ordering by mail order or online parcels are taking little longer.  However, we will give you tracking details which will allow you to see your parcel’s progress. 

A: Wig Sizes

Most women can wear average-sized wigs Human hair wigs are normally of average size, Virtually all wigs use Velcro adjustment tabs or special straps

  • Most women can wear average-sized wigs
  • Human hair wigs are normally of average size
  • Virtually all wigs use Velcro adjustment tabs or special straps
  • A children’s wig fits head size from 31.75 to 51cm (18.5 to 20 inches)
  • A petite wig fits a head size from 51cm to 54cm (20 to 21.25 inches)
  • A average wig fits head size from 54cm to 57cm (21.25 to 22.5 inches)
  • A large wig fits a head size from 57cm to 60cm (22 to 24 inches)

A: How to measure your head

To measure your head size, use a cloth tape measure. It is easier if you have someone to help you. Pull hair away from the hairline before starting. Measure from your front hairline, or if you have no hair, measure from where it would be, just above your ears and around the nape of your neck. Please see the picture above.

Human hair wigs consist entirely of human hair. Before it is made into a wig the hair is cleansed, treated chemically, and coloured. A human hair wig needs the same care as coloured human hair. It needs; more care after each shampooing than an acrylic wig does. After each shampooing a human hair wig has to be blow-dried and styled. Most human hair wig need to be cut and styled before wearing.

Acrylic wigs, like clothing fabric, are made from fibres. Two kinds of acrylic wig fibre are used in acrylic wigs: modacrylic and kanekalon. Both consist of tubes filled with colour. Acrylic wigs look very like human hair ones, especially after being styled to suit individual clients. An acrylic wig recovers its shape after washing and conditioning; It is very easy for a client, including one who might be feeling unwell, to care for.

Human hair wigs generally cost more than acrylic ones. However, they are more durable and longer-lasting. They are also more versatile, meaning that they can be straightened, curled, and coloured (this means that they can be darkened, it is not advisable to lighten. Whereas, it is not possible to use any kind of heat on acrylic hair, unless the manufacturer specifically says that heat can be used. It is easier to style acrylic hair wigs, and also easier to maintain them.

The main advantages of human hair wigs are:

  • heated appliances can be used on them
  • they can be coloured, but it is not advisable to lighten; they should only be darkened
  • they are soft to the touch
  • their styles can be changed
  • there is no frizzing, no small unwanted curls and untidy appearance of the hair-ends that can occur with some acrylic wigs
  • good quality hair products can be used however all brands provide human hair products

The main disadvantages of human hair wigs are:

  • their colours fade over time due to exposure to sunlight
  • as the hair is often porous, they take longer to dry and are harder to style
  • there are fewer styles and colours to choose from compared to acrylic wigs
  • Remy human hair and European hair are more expensive than synthetic

The main advantages of acrylic wigs are:

  • their colours are very stable and slow to fade
  • they do not need blow-drying or setting, and should never have; blow-dryers, straighteners or curling tongs used on them, unless the manufacturer specifically says that heat can be used.
  • they are easy to manage
  • very many colours are available
  • a wide price range to choose from

The main disadvantages of acrylic wigs are:

  • friction rub, which, over time, causes frizziness
  • they cannot be coloured
  • artificial heat must never be used on them, unless the manufacturer specifically says that heat can be used.

As there are many different types of cap and they vary from brand to brand, there are too many to detail here.  However this information can be found in each product where there is a section where the all wig caps for that particular collection are explained

Some of our customers prefer that their purchases are despatched in discreet packaging. To ensure complete confidentiality we do not advertise our business on any of our despatches.

How long your wig or hairpiece lasts for depends on how often you wear it, how you treat it, the environment in which you live, and the types of maintenance product that you use. Acrylic wigs, in particular, need specially formulated products. Normal hairspray and non-fibre cleansing products should not be used on them. They should be washed in cold or tepid water, heat must not be applied to them, and they must always be conditioned after washing. No wig or hairpiece should ever be handled roughly.

Every wig when dispatched comes with the manufacturer’s care instructions.

To maintain the style and freshness of your wig or hairpiece, use a plastic or wire wig stand.

When you store it keep it somewhere clean and free from dust, heat and excessive humidity.

Use a folding (collapsible) wig stand or a polystyrene head to put your wig on, to help it keep its shape and, if required, for styling it

Website security, privacy and data protection are achieved as follows.

Once you start using our payment pages the information that you send to us is encrypted automatically by PayPal for your privacy and security, and thus unable to be seen by anyone else.

All client details remain encrypted.

We never pass your email address on or sell it to third parties.

Our computers do gather information about the identity of your internet service provider and computer and very basic details of when you accessed our site, as do most web servers on the internet, but these almost entirely concern the technical details of the process, and it is impossible to discover the actual identity of an individual website user from this information.

Dispatch and Delivery – Our time frames are as follows:

Dispatch within 2 -5 days

Delivery within 7 – 10 days but always sooner if possible

Next day delivery – this is not offered as standard, and an additional charge will apply.

(Please check with us by email before placing your order)

Cancellations – Under Consumer Contracts Regulations (2014) your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

Returns and Refunds – We strictly adhere to the above timescale. For your convenience we send a returns note with your order. We must receive it by day 14 in order for us to issue a full refund.  If you email the returns form to us please ensure that you also include the same in your parcel.

Our return address is:

Fine Hair Designs, 65 Gray Street, Broughty Ferry, Dundee DD5 2BP

 

Please Note

We cannot accept returns or exchanges from outside the European Union

Our high street shop is not open at the moment. However in line with the current advice we are planning to open on an appointment only basis in the second half of July.  

Monday to Friday 10 am until 4 pm

 

If you have any problems with your order please call 01382 772976 or email info@fhdwigs.co.uk

phone-call

Please give us a call today on 01382 762 976 if you need any additional information or advice.